FREQUENTLY ASKED QUESTIONS
A few things to
make clear first.
Scope, access, deliverables, and how to start a conversation.
I do not know whether the problem is the server or the database. Where do I start?
Describe the symptoms, the technologies you use, and when the problem occurs. That context helps us agree on an initial assessment and the next scope.
Is this a SaaS product or a customer monitoring portal?
NODIVEXA currently provides technical services. This website has no customer accounts, monitoring portal, or operational data storage.
Are the case studies customer projects?
No. The current case studies come from a local NODIVEXA lab with synthetic data. Each page identifies the demo, actual results, and test limitations.
Do you guarantee performance or recovery?
Performance targets, RPO/RTO, and acceptance criteria require an understanding of the system. Lab results are not guarantees for other environments.
What access is needed for the work?
Access is agreed in advance and limited to the scope. Read-only checks are preferred where possible. Do not send passwords, private keys, or customer data in an initial message.
How is pricing determined?
Pricing depends on scope, complexity, deliverables, and agreed support hours. Infrastructure and third-party licensing costs are discussed separately.
Does monthly maintenance include 24/7 support?
Not automatically. Schedule, work allowance, communication channels, response time, and exclusions must be agreed in writing before work begins.
Can we start with a small piece of work?
Yes, we can discuss a database health review, monitoring setup, or a single restore drill. A focused scope helps define a clear outcome.
LET’S BUILD SOMETHING RELIABLE
Your next step.
A conversation.
Tell us what you are running, what is getting in the way, and what you need next. Start directly on WhatsApp or Telegram.